Help

How can we help?

Quick answers to common questions. If you're stuck, contact us and a real person will reply.

Your account

I didn't get the confirmation email: Check your spam or promotions folder. Still nothing? Log in and use “Resend email” on your dashboard. You can resend up to three times an hour.
I forgot my password: Use reset your password. The link we send works for one hour and can be used once.
Can I change my email address?: Not yet in the app. Contact us from the email on your account and we'll help.
How do I delete my account?: Contact us and choose “Privacy or my data”. We'll confirm it's you, then remove your profile from search straight away.

How do I search well?: Start with one department and one specialism. Add the software you use. Then narrow by rate, hours or UK overlap. Too few results? Remove the least important filter.
What should I ask in an interview?: Ask them to walk you through a real task they've done in your software. Then set a short, paid trial task that matches the actual job.
How do I pay a specialist?: Directly, by the method you agree with them (many use Wise or PayPal). We don't handle pay, contracts or tax for the working relationship.
Can I cancel my Membership?: Yes, request cancellation on your billing page. The minimum term still applies — see pricing for exact wording.
A profile looks wrong or unsafe: Use “Report” on the profile, or contact us. We review every report.

How long does review take?: We aim to review profiles quickly, but times vary with demand. You'll get an email when your profile is live, or if something needs fixing.
Why was my video changed?: We cut videos to your best 30 seconds and remove any phone numbers, emails or links. You approve the final clip before it is shown.
My profile is hidden: Profiles hide after 15 days without an availability confirmation. Log in and tap “I'm still available”.
A business asked me to pay a fee: Never pay a business to get work. Stop replying and tell us straight away.

Send us a message or email talent@opario.io.